This Privacy Policy describes how Groricery ("we", "us" or "our"), operating the Groricery platform, collects, uses and protects the information you provide when using our website and services. By using our platform, you agree to the terms of this policy.
1. Information We Collect
Personal Information
When you register, place an order or contact us, we may collect:
- Full name, email address and phone number
- Delivery addresses (including street, city, district, state and pincode)
- Payment method preference (online or bank transfer)
- Order history and purchase behaviour
Automatically Collected Information
When you browse our platform, we may collect your IP address, browser type, device information, pages visited and time spent on the site. This helps us improve the user experience and diagnose technical issues.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmation, dispatch and delivery updates
- Respond to your enquiries and customer support requests
- Improve and personalise your experience on the platform
- Comply with legal and regulatory obligations
We do not sell, rent or share your personal information with third parties for marketing purposes.
3. Data Security
We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, disclosure or misuse. All payment transactions are processed through secure, third-party online payment gateways and we do not store card or UPI details on our servers.
4. Cookies
We use essential session cookies to keep you logged in and maintain your shopping cart. We do not use third-party advertising or tracking cookies. You may disable cookies in your browser settings, though this may affect certain features of the platform.
5. Data Retention
We retain your personal information for as long as your account is active or as required to fulfil the purposes described in this policy, or as required by applicable law in India.
6. Your Rights
You have the right to access, correct or delete your personal data. To exercise these rights, please contact us at support@groricery.com. We will respond to your request within 30 days.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated on this page with a revised date. We encourage you to review this page periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
GRORICERY (operated by RANGANA SOLUTIONS PVT. LTD.)
Customer & order support: support@groricery.com
Business & bulk enquiries: business@groricery.com
Phone: +91 12345 67890
Registered Office: Rangana Agri Products Private Limited, Flat No. 405, Alluri Trade Centre, Bhagya Nagar Colony, Kukatpally, Tirumalagiri, Hyderabad – 500 072, Telangana, India