At Groricery, we take pride in the quality of every product we dispatch. We want you to be fully satisfied with your purchase. If you are not, please read this policy to understand how we handle returns and refunds.
1. Eligibility for Returns
You may request a return or replacement if:
- The product received is damaged, spoiled or defective
- You received a wrong product or wrong quantity
- The product does not match its description on the platform
Returns must be requested within 48 hours of delivery. Claims made after this window may not be accepted.
2. Non-Returnable Items
The following cannot be returned:
- Products that have been opened, used or partially consumed
- Products returned due to change of mind or buyer error (e.g. ordered wrong quantity)
- Perishable items (e.g. fresh produce or items with a short shelf life) unless damaged upon arrival
3. How to Request a Return
To initiate a return, please contact us within 48 hours of delivery:
- Email: support@groricery.com
- Include your Order ID, a description of the issue and clear photographs of the product and packaging
Our support team will review your request and respond within 1–2 business days with instructions.
4. Refund Process
Once a return is approved:
- Online payments: Refund will be processed to your original payment method within 5–7 working days after we receive and inspect the returned item.
- Bank transfer payments: Refund will be made to your registered bank account via NEFT within 5–7 working days.
You will receive an email confirmation once your refund has been initiated.
5. Order Cancellation
You may cancel your order before it is dispatched by visiting your order history in your account or by contacting us. Once dispatched, cancellations are not accepted — please refer to the returns process above.
If we are unable to fulfil your order for any reason (e.g. stock unavailability), we will notify you promptly and process a full refund.
6. Replacement vs. Refund
In most cases, we will offer a replacement as the first resolution for quality issues. A refund will be offered if a replacement is not possible due to stock constraints.
7. Dispute Resolution
If you are not satisfied with our resolution, you may escalate your concern to support@groricery.com with the subject line "Dispute — [Order ID]". We commit to resolving all disputes within 7 working days.
8. Contact Us
If you have any questions or concerns about returns and refunds, please contact us at:
GRORICERY (operated by RANGANA SOLUTIONS PVT. LTD.)
Customer & order support: support@groricery.com
Business & bulk enquiries: business@groricery.com
Phone: +91 12345 67890
Registered Office: Rangana Agri Products Private Limited, Flat No. 405, Alluri Trade Centre, Bhagya Nagar Colony, Kukatpally, Tirumalagiri, Hyderabad – 500 072, Telangana, India